Pool & spa service software for Australian operators — configured around the way your business actually runs, not the way a generic field-service tool thinks it should.
Logos shown for illustration. We’re always adding new equipment, chemical, and accounting partners.
Snorkel isn’t a generic field-service tool with a pool-service skin. We’re configured around the specific shape of your service business — whether that’s a one-tech operation, a multi-branch business, or anything in between.
Recurring weekly, fortnightly, or monthly maintenance for residential customers. Water testing, chemical balancing, equipment checks — the bread and butter.
Higher-frequency service for body-corp, HOA, hotel, school, and gym pools. Combined invoicing, multi-pool visits, and compliance-grade record keeping.
Seasonal pool open/close, away periods that auto-skip visits, and remote-monitoring workflows for properties owners only see a few times a year.
Customers with a pool plus a spa each have separate target ranges, equipment registers, and service intervals. Snorkel tracks each independently.
We’ve spent over a decade alongside pool service operators. We know the headaches. Here are the four we hear most often — and how we help.
Generic field-service tools try to force every business into the same workflow. Our approach is different. We take time to understand how your service business runs — then configure the platform to match it.
From the morning dispatch board to the customer’s service report — Snorkel covers every step of the pool service workflow, configured for how your business runs.
Drag-and-drop visits across your team and timeline. Two views — by-tech for capacity planning and by-status for the day’s flow. Bulk-reassign in one click.
Per-pool target ranges for chlorine, pH, alkalinity, salt, and more. Auto-generated dosing recommendations based on actual pool volume. Trend sparklines on every parameter.
Auto-stamps when techs tap Start and Complete. Real time-on-site for billing. Off-site warning if a stamp lands more than 200m from the customer’s registered address.
One-click visit-to-invoice with charge-method-aware line items. Combined invoices across multiple visits for high-volume customers. Per-customer pricing overrides.
A separate, mobile-first interface for techs on site. Today’s route, checklist tick-off, photo capture, water test entry — designed for one-handed use, offline-capable.
Customers see their next visit, water test history with sparklines, photos from the last service, and pay open invoices with one click. Fewer phone calls.
Real profit calculations folding in labour cost from GPS time-on-site. Surface unprofitable fixed-price agreements before they bleed margin.
Customer overseas for a month? Holiday house closed for winter? Set an away period and Snorkel auto-skips visits and resumes when they’re back.
Stock split across warehouse and each tech’s van. Low-stock alerts before you run out. Move stock between locations in two clicks.
Real screens, real workflows, real language — configured around the way pool service businesses actually run, not what a generic SaaS company thinks "the trades" want.
Drag-and-drop visits across techs and timeline. Two views — by-tech for capacity planning, by-status for the day’s flow. Bulk-reassign when someone calls in sick. Configured around your team structure, not a generic kanban.
Per-pool target ranges configured to your protocols. Auto-generated dosing recommendations based on actual pool volume — no mental maths in 35-degree heat. Trend sparklines on every parameter so drift never sneaks up on you.
Every Snorkel partnership begins with us getting to know your business. Real people who’ve worked the trade, sitting with your team, understanding how you service pools. Then we configure the platform to match — and stay alongside you as you grow.
We sit with you and your team, on-site and in the office. We map how customers come to you, how you schedule, how you charge, what slows you down, what’s working well.
We configure Snorkel for your business: your services, your pricing logic, your branded reports, your tech assignments, your reporting. Built around you, not around a template.
We migrate your data, train your team on-site, and walk beside you through go-live. Real people answering real calls when you need us — not a help desk overseas.
Your business evolves. So does Snorkel. We review, refine, and expand as you grow new service lines, hire more techs, or open new branches. It’s a partnership, not a transaction.
Our team includes former pool techs and pool business owners. We know what a Monday morning looks like when three vans need to be on the road in fifteen minutes — and we know how to help you get there.
“What won us over wasn’t the feature list — it was that the Snorkel team actually came out, sat with our techs, walked a few visits, and asked the right questions. Six months later our P&L is sharper, our techs spend less time on paperwork, and our customers are getting service reports they actually read.”
The Australian pool service community is a tight one — and we’ve been part of it for over a decade. There’s a good chance someone in your network is already running their business on Snorkel.
Skip the sales pitch. We’re happy to connect you directly with an existing Snorkel customer — a real pool service operator running a real business — so you can hear their honest experience of working with us, unfiltered.
“Happy to have a chat about our experience — Snorkel’s been with us through two major rebuilds of our pricing structure.”
Request an intro →“Give me a call. I’ll tell you the good, the bad, and how they actually handled our rollout when things got tricky.”
Request an intro →“We went live 18 months ago. Happy to share what worked, what took time, and what I’d do differently.”
Request an intro →Step-by-step guides to every part of Snorkel — importing customers, setting up recurring services, water testing protocols, charge methods, P&L reports, and dozens more. Searchable, cross-linked, and updated as the platform grows.
Quick answers to what pool service operators usually ask before booking. For deeper detail on any of these, browse the documentation.
For a solo operator with up to ~80 customers: typically 2–3 weeks from kickoff to go-live. For a multi-tech business with 300+ customers: 4–6 weeks. We run the parallel-period validation alongside your existing system so you’re never relying on Snorkel until you’re confident. Hands-on onboarding is included — never a separate paid services engagement.
Yes. We extract your customer master list, pool details (where available), recurring service agreements, outstanding invoices, and last 12 months of service history. We work alongside your team to map fields and validate, rather than running an automated import and hoping for the best. See the migration guide for the path from each common source system.
This is the question that matters. Mobile tech mode is designed for one-handed use by someone in 35-degree heat, possibly with wet hands, possibly underground next to a pump. Big tappable controls, offline-capable so it works at remote pools, no extra friction. Most tech teams adopt it within a fortnight; the holdouts usually come around when they realise their day finishes earlier because paperwork is gone.
You get the actual people who built and configured your system. Email and phone, Mon–Fri 9am–5pm AEST, with after-hours for genuine outages. Not a ticket queue, not an offshore help desk. We do quarterly check-ins with every customer and reconfigure as your business changes.
Yes — both Xero and MYOB AccountRight are supported with two-way sync for invoices and payments. MYOB Essentials works too, with a smaller feature set. Setup is a guided OAuth flow; details in the integration guide.
Yes — the customer portal shows them every service report, water test trend, before/after photo, and invoice. Branded with your business, not Snorkel. Customers can pay invoices online, view their pool history, and see who’s scheduled to visit next. Most pool service businesses find it dramatically reduces "where’s my report?" phone calls.
You own your data. If you ever decide to leave, we provide a full export of customers, jobs, visits, water tests, photos, and invoices in standard formats. No lock-in, no holding your data hostage. We’d rather lose a customer cleanly than make leaving painful.
Snorkel works for solo operators all the way up to multi-branch businesses with 30+ techs. The platform scales with you — you turn on what you need. For a one-tech business, that’s scheduling + water testing + invoicing. For a 5-tech business, dispatch and tech utilisation reporting come into play. For multi-branch, you add per-branch reporting and group rollups.
Five inputs. We’ll show you the time you’d get back, the dollar value, and how long until it pays for itself.
No hard sell. No generic demo. Just 45 minutes where we learn how you service pools, show you where Snorkel could fit, and talk honestly about whether we’re a good match.
Snorkel Software is an Australian company with a simple mission: to help pool & spa businesses run smarter. Meet the team behind the platform.
After years of working with pool & spa businesses across Australia, we kept seeing the same pattern: owners running brilliant businesses on a Frankenstein stack of spreadsheets, paper job cards, scribbled service notes, and generic CRMs that never quite fit.
We knew there had to be a better way. Not another off-the-shelf SaaS that forces every business into the same shape, but a platform genuinely shaped around how pool businesses actually work — with real people on the phone to help you get it right.
That’s why we built Snorkel. Because your business isn’t like any other. And the software you run shouldn’t be either.
Today, more than 400 pool & spa businesses across Australia and New Zealand trust Snorkel Software — pool builders running our build product, and pool service operators running Snorkel Service — with their scheduling, water testing, customer relationships, and day-to-day operations. We’re proud of that — and we’re just getting started.
We’re in it with you. Not shipping software and disappearing — walking alongside your business for the long haul, refining the system as you grow.
We know pools. We know spas. Every feature we build is tested against real workflows from real Australian pool businesses — not invented in a boardroom.
No buzzwords, no empty promises. If we can help, we’ll tell you. If we’re not a fit, we’ll say that too — and point you somewhere better.
Snorkel is proudly owner-operated. When you partner with us, these are the people you’ll be working with.
Duncan brings years of experience across enterprise software delivery and business consulting to Snorkel. After working with software businesses ranging from early-stage startups to global enterprises, he co-founded Snorkel with a clear goal: build technology that genuinely improves how Australian pool & spa businesses operate.
When he’s not on the phone with a customer or reviewing a new deployment, you’ll find Duncan in the Yarra Valley with his family, on the golf course, or tinkering with the latest tech.
Chris brings a unique blend of pool industry knowledge and software product experience to the Snorkel team. With a background spanning operations, product design, and implementation work across Australian service businesses, he co-founded Snorkel to solve the day-to-day problems he’d seen firsthand.
Chris leads product design and customer onboarding, making sure every deployment fits the business it’s built for. Away from the screen you’ll find him at the beach, riding bikes with his kids, or planning his next renovation project.
Duncan and Chris launch Snorkel with a mission to build software genuinely designed for the Australian pool & spa industry — not adapted from generic field service tools.
Our configure-to-fit approach takes shape. The first pool service operators go live on the full platform, with their workflows configured around how they actually work.
The Snorkel on-site app rolls out, giving service techs full offline-capable access from their phones — checklists, water testing, photo capture, GPS verification, all designed for one-handed use.
Snorkel becomes a trusted partner to some of Australia’s biggest pool manufacturers and industry bodies. Customer portal launches, transforming how pool service operators communicate with homeowners.
More than 400 pool & spa businesses across Australia and New Zealand run their operations on Snorkel — builders, service operators, and combined-service businesses. The community keeps growing, and so does the platform.
Book a conversation and you’ll speak directly with Duncan, Chris, or one of our senior team — not a sales rep. That’s how we do things at Snorkel.